Unit 1 Communication in HSC
Unit 1 Communication in HSC
Communication in health and social
care HND Assignment Help
The aim of this unit is to develop learners’
awareness of different forms of communication used in health and social care
settings and its importance for effective service delivery.
Learning outcomes
1.
Be able to explore how communication skills are used in health
and social care
2.
Understand how various factors influence the communication
process in health and social care
3.
Be able to explore the use of information and communication
technology (ICT) in health and social care
LO1
Be able to explore how communication skills are used in health and social care
Relevant theories: humanistic, behaviourist,
cognitive, psychoanalytical
Techniques and purposes: techniques eg written,
listening, verbal, non-verbal; purposes eg record keeping, giving information,
challenging poor practice, educating, decision making, negotiating, advocacy,
counselling, mentoring
Inappropriate interpersonal
communication: barriers to communication eg inappropriate language,
incongruent messages, misinterpretation, breach of confidentiality, breach of
trust, invasion of privacy, power, threat, abuse; influences on individuals eg
self-concept, self-esteem, self-image, ideal self, prejudice, stereotyping,
values and beliefs, stress
Supporting specific
communication needs: alternative language; language aids eg Braille, signing,
Makaton; advocacy, interpretation, translation; environmental conditions,
technological aids; processes for accessing additional support
Maintaining confidentiality: privacy, confidentiality,
disclosure, protection of individuals, rights and responsibilities
LO2
Understand how various factors influence the communication process in health
and social care
Values and culture: factors eg beliefs, age, sex,
sexuality, ethnicity, gender, education, social class
Legislation, charters and
codes of practice: national, European, United Nations (UN) as appropriate eg
equality, diversity, discrimination, confidentiality and sharing information
Organisational systems and
policies: information, documents, systems, structures, procedures,
practices
Good practice: in accordance with practice
and service standards, challenging discrimination, ethics, values, ensuring
dignity and rights; data protection (recording, reporting, storage, security
and sharing of information)
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LO3
Be able to explore the use of information and communication technology (ICT) in
health and social care
Standard ICT software: word-processing,
spreadsheets, database, information retrieval, internet, intranet (if
available), email, image software
Benefits to users: meeting individual needs,
administration of treatments, efficiency of administrative processes, accuracy
of records, communication, maintaining independence
Benefits to care workers and
organisations: meeting needs of staff, business administration, efficiency,
quality of service, meeting requirement of other agencies, accountability,
audit
Legal considerations: health and safety eg
postural, visual, stress; data protection eg accuracy, security, relevance, up
to date, confidentiality, consequences of breaking data protection legislation;
access to records
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