Unit 23 Employability Skills in Health and Social Care
Unit
23 Employability Skills in HSC
Unit23 Employability Skills in Health and Social Care
Aim
This
unit provides learners with the opportunity to acquire honed employability
skills required for effective employment.
Learning outcomes
On
successful completion of this unit a learner will:
1
Be able to determine own responsibilities and performance
2
Be able to develop interpersonal and transferable skills
3
Understand the dynamics of working with others
Unit 23 Employability Skills in
Health and Social Care
Unit content
1
Be able to determine own responsibilities and performance
Own responsibilities:
personal responsibility; direct and indirect relationships and adaptability, decision-making
processes and skills; ability to learn and develop within the work role; employment
legislation, ethics, employment rights and responsibilities
Performance objectives: reviewing current capabilities, setting, monitoring and
evaluating
performance
objectives Individual
appraisal systems: uses of performance
appraisals eg 360 degree evaluation, salary levels and bonus payments,
promotion strengths and weaknesses, training needs; communication; appraisal
criteria eg production data, personnel data, judgmental data; rating methods eg
ranking, paired comparison, checklist, management by objectives Motivation and performance: application and appraisal of motivational theories and techniques,
rewards and incentives, manager’s role, self-motivational factors
Unit 23 Employability Skills in
Health and Social Care
2
Be able to develop interpersonal and transferable skills
Effective communication: verbal and non-verbal; awareness and use of body
language,
openness
and responsiveness; formal and informal feedback to and from colleagues; ICT as
an
effective communication medium; team meetings Interpersonal skills:
personal effectiveness; working with others; use of initiative; negotiating skills;
assertiveness skills; social skills Time management:
prioritising workload; setting work objectives; making and keeping appointments;
working steadily rather than erratically; time for learning; reliable estimate
of task time Problem
solving: problem analysis; researching changes in the workplace;
generating solutions; choosing a solution
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3
Understand the dynamics of working with others
Working with others:
nature and dynamics of team and group work; informal and formal
Settings;
purpose of teams and groups eg long-term corporate objectives/strategy; problem
solving and short-term development projects; flexibility/adaptability; team
player; negotiating responsibilities and work arrangements; conflict resolution
Teams and team building: selecting team members eg specialist roles, skill and style/approach
mixes; identification of team/work group roles; stages in team development eg
team building, identity, loyalty, commitment to shared beliefs, team health
evaluation; action planning; monitoring and feedback; exchanging constructive
feedback; coaching skills;
ethics;
effective leadership skills eg setting direction, setting standards,
motivating, innovative, responsive, effective communicator, reliable,
consistent
Unit 23 Employability Skills in
Health and Social Care
4
Be able to develop strategies for problem solving
Specification of the problem: definition of the problem; analysis and clarification
Identification of possible outcomes: identification and assessment of various alternatives
Outcomes
Tools and methods: problem-solving methods and tools; tracking progress and
results Plan and implement: sources of information; solution methodologies; selection
and
Implementation
of the best corrective action eg timescale, stages, resources, critical path
Analysis
Evaluation: evaluation of whether the problem was solved or not;
measurement of solution against specification and desired outcomes;
sustainability
Unit 23 Employability Skills in
Health and Social Care
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