Unit 27 Managing Quality in Health and Social Care
Unit
27 Managing Quality in HSC
Unit27 Managing Quality in Health and Social Care
Aim
The
aim of this unit is to help learners develop an understanding of different
perspectives on health and social care service quality and how it is evaluated in
order to empower and involve users of services.
Learning outcomes
On
successful completion of this unit a learner will:
1
Understand differing perspectives of quality in relation to health and social
care services
2
Understand strategies for achieving quality in health and social care services
3
Be able to evaluate systems, policies and procedures in health and social care
services
Unit 27 Managing Quality in Health
and Social Care
Unit content
1
Understand differing perspectives of quality in relation to
health and social care
Services
Quality perspectives:
perspectives of external bodies eg conformance; perspectives of staff;
Perspectives
of those who use services eg Seroquel – Zenithal, Parasuraman and Berry;
technical
quality; functional quality; quality assurance; quality control; quality audit;
quality management Stakeholders: external agencies eg
Care Quality Commission; Supporting People; National Institute for Clinical
Excellence; Health Service Commissioners; local authorities; users of services
eg direct users of services, families, careers; professionals; managers;
support workers
Unit 27 Managing Quality in Health
and Social Care
2
Understand strategies for achieving quality in health and
social care services
Standards: minimum
standards; best practice; benchmarks; performance indicators; charters; codes
of practice; legislation eg local, national, European Implementing quality: planning, policies and procedures; target setting; audit;
monitoring; review; resources (financial, equipment, personnel, accommodation);
communication; information; adapting to change Barriers:
external (inter-agency interactions, legislation, social policy); internal
(risks, resources, organizational structures, interactions between people)
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3
Be able to evaluate systems, policies and procedures in
health and social care
Services
Evaluating quality:
different quality methods and systems eg Total Quality Management,
Continuous
Quality Improvement; concepts; preventing problems; management leadership,
control
of processes, involvement of people; quality circles Health and care
organization: services eg an NHS trust, a local authority
social care service, a private health or social care service, a not-for-profit
health and care service Improving quality: methods eg customer
service, empowering users of services, functional quality, putting people
first, valuing front-line staff, internally generated standards that exceed minimum
requirements
Unit 27 Managing Quality in Health
and Social Care
4
Understand methodologies for evaluating health and social
care service quality
Methods for assessing service quality: methods eg questionnaires, focus groups, structured and
semi-structured interviews, panels, complaints procedures, road shows Perspectives: external eg requirements of inspection agencies (minimum
standards); internal eg organizational standards; continuous improvement Involving users of
services: mechanisms eg consultation, panels, empowerment, user managed
services
Unit 27 Managing Quality in Health
and Social Care
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online Assignment Help for HND in health and social care for ICON College, St
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