Unit 9 Empowering Users of Health and Social Care
Unit
9 Empowering Users of HCS
Unit 9 Empowering Users of Health and Social Care
Aim
The
aim of this unit is to enable learners to explore how to empower individuals
using health and social care services in order to maximise their independence.
Learning outcomes
On
successful completion of this unit a learner will:
1
Understand how the design and review of services promotes and maximises the
rights of
users
of health and social care services.
2
Understand how to promote the participation and independence of users of health
and
social
care services.
3
Understand the responsibility of managing and monitoring risks in health and
social care
Settings.
4
Understand how good practice in the administration of medicine is essential for
users of health and social care services.
Unit 9 Empowering Users of Health and Social Care
Unit content
1
Understand how the design and review of services promotes
and maximises the
rights
of users of health and social care services
Legislation and sector skills standards: current legislation and sector skills standards that are relevant
to promoting the rights of individuals; inspection processes, powers, duties,
responsibilities,
accountabilities, entitlements; organizations: providing services for
vulnerable people Factors: policies, procedures;
staffing eg staffing levels, shift patterns, continuing professional development;
individual eg level of dependence, changing health status Communication: methods to overcome differences in communication eg
second language, disability; recording information for continuous improvement
eg best outcome for users of services, feedback, complaints, comments,
inspection, recommendations for improvement
2
Understand how to promote the participation and independence
of users of
health
and social care services
Factors affecting independence and choice: dependence, independence, choice, constraints,
empowerment;
physical, social, emotional, intellectual factors; changing needs, access to
information,
participation in decision making Organizational systems: ensuring performance of workers, sources of information
for individuals, empowering individuals
Considerations:
possible tensions eg safety versus independence, rights responsibilities; individuals,
others
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3
Understand the responsibility of managing and monitoring
risks in health and
social
care settings
Risks:
from harm; from abuse; from failure to protect Effective management of risks: relevant legislation; acceptable and unacceptable risks; protection
from unacceptable risk; national service standards; assessing and recording
risk, complaints procedures; leadership style, whistleblowing policy
Unit 9 Empowering Users of Health and Social Care
4
Understand how good practice in the administration of
medication is essential forusers of health and social care services
Handling of medication: ordering and maintaining, administration, storage,
recording,
Disposal
National standards: current standards and legislation; codes of practice and
policies; national inquiries eg the Shipman inquiry; ethical issues; service
user choice; acceptable risk; standard for medication
Unit 9 Empowering Users of Health and Social Care
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